Shipping & Delivery
Processing Time
All orders from Nethara Organics are carefully checked,
packed, and prepared for shipment within 1–5 working days.
Processing time may vary depending on the number of items in the order,
product availability, and overall order volume.
Free Shipping
We offer free shipping on eligible orders over $29.
Free shipping availability may vary depending on the destination country
and selected shipping method.
Shipping Methods
DHL
- Transit Time: 3–5 working days, depending on your destination
- Shipping Charges: Vary depending on destination and order value
- Free DHL Shipping: Available for selected countries and eligible orders
- Coverage: Available to selected destinations only
ARAMEX
- Transit Time: 5–7 working days, depending on your destination
- Shipping Charges: Vary depending on destination and order value
- Free ARAMEX Shipping: Available for selected countries and eligible orders
- Coverage: Available to selected destinations only
UPS
- Transit Time: 3–5 working days
- Shipping Charges: Vary depending on destination and order value
- Free UPS Shipping: Available for selected countries and eligible orders
- Coverage: Available to selected destinations only
Express Mail Service (EMS)
- Transit Time: Approximately 7–9 working days
- Tracking: Available where applicable
- Coverage: Available to selected countries only
Economy Shipping – Sri Lanka Post
Orders Below $30 – U-Packet / Unregistered Airmail
- Shipped through an economy postal service
- A barcode or shipment reference may be provided
- Tracking may be limited or unavailable for some countries
- Delivery confirmation is not guaranteed
Estimated Transit Time: Usually 10–28 working days after dispatch.
Orders Over $30 – Registered & Tracked Sri Lanka Post
- Shipped through Registered Post or Tracked Sri Lanka Post
- A valid tracking number will be provided where applicable
- Tracking updates are generally available until delivery
Estimated Transit Time: Usually 7–15 working days after dispatch.
Tracking Information
Once your order has been dispatched, a tracking number or shipment
reference, where applicable, will be emailed to you.
Economy and U-Packet shipments may have limited, delayed, or unavailable
tracking updates. DHL, ARAMEX, UPS, EMS, and tracked Sri Lanka Post
services generally provide tracking information.
Duties & Taxes
Nethara Organics does not collect or charge import duties, taxes,
customs fees, or brokerage charges at checkout, unless otherwise stated.
International orders are generally shipped under
DDU / DAP (Delivered Duties Unpaid) terms.
- Import duties and taxes are the responsibility of the customer
- Customs clearance or brokerage charges may apply
- Customs authorities or carriers may contact you to collect applicable charges
- Charges depend on the destination country's regulations
Important:
If a customer refuses to pay applicable duties, taxes, or customs charges,
the parcel may be returned, abandoned, or disposed of by the relevant
authorities. Shipping costs and other non-recoverable charges may not be refundable.
Important Shipping Information
- Orders are shipped to the address provided during checkout.
- Please ensure your shipping address and contact details are accurate.
- Tracking information will be emailed after dispatch where available.
- Delivery times are estimates and are not guaranteed.
- Customs, weather, holidays, postal delays, and transportation disruptions may affect delivery times.
- For bulk orders, customers may contact Nethara Organics to discuss available shipping options.
🇺🇸 Important Information for Customers in the United States
Additional import duties, tariffs, taxes, customs fees, or brokerage
charges may apply to orders entering the United States.
These charges are determined by U.S. customs authorities and/or the shipping
carrier and are the responsibility of the customer unless otherwise stated
at checkout.
🇪🇺 European Union Import Restrictions
Customers ordering from the European Union should be aware
that certain herbal products, dried leaves, flowers, teas, seeds, spices,
and other plant-based products may be subject to import restrictions,
documentation requirements, phytosanitary regulations, or customs controls.
Requirements can vary between EU countries, including
Spain, Germany, France, and other member states.
Customers are responsible for confirming that their selected products are
permitted for import into their country before placing an order.
Shipments that are returned, refused, seized, destroyed, or disposed of by
customs authorities due to import restrictions may not be eligible for a
refund or replacement.
We strongly recommend checking with your local customs authority before
ordering plant-based or herbal products internationally.
Contact Us
If you have questions about shipping, delivery times, tracking, customs,
or whether a product can be shipped to your country, please contact
Nethara Organics before placing your order.